TERMS AND CONDITIONS FOR TRUGYM IPSWICH MEMBERSHIP
12 month contracts can be upgraded at any time throughout the 12 months. However, downgrades must be made outside the 12 month minimum period.
Failure to make payments at the correct time will result in an automated email to yourself 4 days after the payment was due asking for this payment. Failure to make this payment 1 week after the due date results in a second email asking to pay the payment and notifying you that a £25 charge will be added. 14 days after the due date another email will be automatically sent out explaining that a £50 charge is now on the account due to failed payments. Finally if this payment is still not paid, 21 days after the due date a £75 charge will be added to the account. Whilst in debt members won’t be allowed use of any of the facilities. We have the right to waive these fees should we wish depending on members' circumstances.
All payment schedules to be sent via email when membership is started with terms and conditions attached with this.
Contract Memberships
If joining on a 12 month contract agreement. 12 monthly payments must be made before cancelling this membership. After the initial 12 month period this will go to a rolling contract in which you can cancel with one month's notice.To cancel your membership you must give written notice. If you wish to cancel inside of this 12 month contract then you must do so with evidence for one of the following reasons:
Redundancy / Loss of Job (P45, Letter from former employer)
Moving house (more than 10 miles away from club)
Medical (Show a note from a doctor or GP that you should not train)
When providing proof you will have to pay an admin fee of 20% of your remaining balance.
Once you have made your 12 payments of your contract, it will automatically convert into a rolling monthly plan. For cancellations, we require a minimum of 30 days notice, in which you will be required to make any full payments that fall within this period. You will have access until the end of that calendar month. To cancel your membership you must give written notice.
You may freeze your membership at any time for up to 6 months. This is a £14 charge per month that your membership is frozen. We offer free freezes for the following reasons;
Financial
Going away/ travelling
Medical reasons
Students returning home
Working away
We require evidence via email for one of the following reasons, then we are able to process a free freeze.
The payments which are frozen are then added onto the end of the membership so 12 payments are still to be made. After 6 months, at least one monthly payment must be paid before going back on freeze again. The freeze must be requested at least 5 days before the payment is meant to come out. You may freeze your membership for longer under certain circumstances such as pregnancy.
You may also cancel your membership within the first 14 day cooling off period from the day you joined. This requires no reason for cancellation but requires written notice.
Non Contract memberships
All must be proven by an official document. (eg, council tax, water bill, tenancy agreement, bank statement)
You may freeze your membership at any time for free for up to 6 months. After 6 months, at least one monthly payment must be paid before going back on freeze again. The freeze must be requested at least 5 days before the payment is meant to come out.
Failure to make payments at the correct time will result in an automated email to yourself 4 days after the payment was due asking for this payment. Failure to make this payment 1 week after the due date results in a second email asking to pay the payment and notifying you that a £25 charge will be added. 14 days after the due date another email will be automatically sent out explaining that a £50 charge is now on the account due to failed payments. Finally if this payment is still not paid, 21 days after the due date a £75 charge will be added to the account. Whilst in debt members won’t be allowed use of any of the facilities. We have the right to waive these fees should we wish depending on members' circumstances.
All payment schedules to be sent via email when membership is started with terms and conditions attached with this.
Age Limits
Children over the age of 12 can use the gym facilities, but must be supervised by someone over the age of 18. Children under 16 can use the pool if accompanied by an adult, between the allotted times. Anyone under the age of 16 needs to have a children's membership, or family plan. Anyone 16 or older must have an adult membership. Anyone who does not follow these rules will lose their membership with immediate effect.
Whilst on poolside members under 16 cannot use any of the spa facilities only pool and can only access the pool within certain times as listed below:
Monday - Friday
2pm - 5pm
Saturday and Sunday
9am - 12pm and 2pm - 5pm
We do have swimming lessons externally booked outside these times.
Induction / Waiver form
All members must either sign an induction waiver form available on the club website prior to using the gym facilities or complete an induction with a member of our staff to show them how to safely use these facilities. Anything advanced will need to be booked with one of the club's personal trainers.
Health Conditions
Any health conditions that may affect training must be made known to staff prior to using any of the facilities. If at any point new health concerns arise that were previously unknown, members must let staff know as soon as possible and before training again. All members must sign an induction waiver form or complete a full induction prior to using the facilities which are available to book via the app. All members must also complete the health questionnaire prior to using the facilities which will be emailed to them along with the terms and conditions and a breakdown of payments. Members participating in classes who have existing health conditions do so at their own risk. If any injuries were to occur whilst participating, then the member waivers all responsibility from the instructor to themselves.
Member Conduct
Members must follow the club rules and terms and conditions at all times. Failure to do so can result in immediate termination of membership.
Members must respect the equipment and must use the facilities as shown by a member of the truGym staff. Any damage to equipment due to misuse or intentional damage will hold the member liable.
Members must act courteous in their manner and be respectful at all times to all who visit the gym. Must not cause disturbance to other people.
Memberships can be terminated at any time by truGym Ipswich for breaking any of the rules provided and reserve the right to keep partial payment made to cover the cost of damages. Appeals against termination must be sent to the manager of the club to decide.
Class Booking
All classes are booked via the clubright app, which is also where you shall find your QR Code which is your access to the club. Cards will be available to those who need them and members are able to book classes with reception if needed. Classes open for booking one week prior to class date at 6am each morning.
Opening Hours
The club's opening hours can be found on the website. We hold the right to change these times at any time giving as much notice as possible to the members.
Multi-club access
Members will have access to other clubs in the truGym family. Please ask their reception to call our club for confirmation or provide proof showing your clubright app.
Other
Refunds will not be given to members should part of the facilities close for any reason outside of our control. If we take away partial use of facilities we will try to get this back up and running as soon as possible, done safely.
Smoking and vaping is prohibited in all parts of the facility.
We reserve the right to amend the terms and conditions at any point without notice.
Use of your personal information
We comply with the data act 2018. All preferences can be changed by informing us on reception or by doing so on the clubright app.